Refund policy
Service Line · Refunds
The short version
| Your first order | Full refund within 30 days, used or unused. Return shipping covered. |
|---|---|
| Subsequent orders | Unused balls, full refund within 30 days. Return shipping is yours. |
| Cracked ball | Replaced free within 30 days — every order, not just your first. |
| Damaged or wrong order | Replaced or refunded in full, at no cost to you. |
First orders
A customer's first order is eligible for a full refund within 30 days of delivery, whether or not the balls have been used. Refunds are issued to the original payment method.
Return shipping is provided at no cost to the customer. Return instructions will be provided when your request is approved.
Subsequent orders
Unused balls may be returned within 30 days of delivery for a full refund to the original payment method. Return shipping costs are the responsibility of the customer.
Cracked balls All orders
If a ball cracks within 30 days of normal play, Oso Pickleball will ship replacements at no charge. No return or photographic evidence is required.
This applies to every order, including repeat orders.
Damaged or incorrect orders All orders
If an order arrives damaged or incorrect, contact Oso Pickleball within 30 days of delivery. The order will be replaced or refunded in full at no cost, including return shipping.
Refund processing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds may take a further 5–10 business days to appear on your statement.
Need to start a return or a replacement?
Send us your order number and we'll take it from there.